Terms & Conditions

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1. INTRODUCTION

These Terms and Conditions (“Terms”) govern access to and use of the website and services of HireIQ, a business entity organized under the laws of India, having its principal place of business at #702, Sector 39, Near Cyber Park, Gurugram, Haryana – 122001 (“HireIQ”, “Company”, “we”, “us”, or “our”).

These terms apply to:

Clients engaging HireIQ for recruitment, staffing, or allied services

Candidates accessing the website or engaging with HireIQ for employment opportunities

By accessing the website or using any services, you agree to be bound by these Terms.

2. DEFINITIONS

Client: Any individual or entity engaging HireIQ for manpower or related services

Candidate: Any individual whose profile is sourced, screened, or introduced by HireIQ

Services: Recruitment, staffing, executive search, payroll, compliance, outsourcing, and international placement

Applicable Law: All laws, regulations, and rules applicable in India and/or destination countries

3. SCOPE OF WEBSITE USE

The website is an informational platform

Submission of resumes or inquiries does not guarantee employment or engagement

HireIQ reserves the right to accept or reject any submission

4. USER OBLIGATIONS

Users shall:

Provide accurate and lawful information

Use the website only for legitimate recruitment-related purposes

Not misuse, scrape, copy, or commercially exploit website content

5. INTELLECTUAL PROPERTY

All website content, databases, trademarks, logos, and candidate compilations are the exclusive intellectual property of HireIQ. Unauthorized use is prohibited.

6. DATA PROTECTION & PRIVACY

HireIQ processes personal data in accordance with:

IT Act, 2000

Digital Personal Data Protection Act, 2023

GDPR / UK GDPR (where applicable)

Use of the website constitutes consent to data processing for recruitment-related purposes.

7. DISCLAIMERS

HireIQ does not guarantee job placement, employment, or visa approval
Website content is provided on an “as-is” basis

8. LIMITATION OF LIABILITY

HireIQ shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed fees, if any, paid to HireIQ.

9. GOVERNING LAW & JURISDICTION

These Terms shall be governed by Indian law. Courts at Gurugram, Haryana shall have jurisdiction, subject to arbitration.

10. ARBITRATION

All disputes shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996.
Seat and venue: Gurugram, Haryana
Language: English
Arbitrator: Sole arbitrator appointed by HireIQ

11. AMENDMENTS

HireIQ may modify these Terms at any time. Continued use constitutes acceptance.

CLIENT SERVICE AGREEMENT (MASTER TERMS)


1. PARTIES

HireIQ (“Company”), and
The Client identified in the applicable Work Order or Engagement Letter.

2. SCOPE OF SERVICES

HireIQ shall provide recruitment and manpower services as detailed in the applicable:

Work Order

Service Agreement

Engagement Letter

HireIQ acts as an independent contractor, not as an employer of Candidates, unless expressly agreed.

3. CLIENT OBLIGATIONS

The Client shall:

Provide accurate role requirements

Comply with all labor, immigration, and anti-discrimination laws

Not directly or indirectly circumvent HireIQ

4. NON-CIRCUMVENTION

The Client shall not hire, engage, or contract any candidate introduced by HireIQ for a period of 24 months from the date of introduction without HireIQ’s written consent.

5. FEES & PAYMENT

Fees shall be as per agreed commercial terms

Taxes shall be borne by the Client

Delayed payments may attract interest and service suspension

No refunds or replacements apply unless expressly stated in writing.

6. CANDIDATE INFORMATION DISCLAIMER

HireIQ relies on information provided by candidates and is not responsible for inaccuracies, forged documents, or misrepresentation, even where verification services are undertaken.

7. CONFIDENTIALITY

All non-public information exchanged shall remain confidential during and after termination.

8. DATA PROTECTION

Each party shall comply with applicable data protection laws. Client confirms lawful use of Candidate data.

9. LIMITATION OF LIABILITY

HireIQ’s total liability shall not exceed fees received for the specific service giving rise to the claim.

10. INDEMNITY

The Client shall indemnify HireIQ against claims arising from:

Legal non-compliance

Misuse of Candidate data

Employment actions taken by the Client

11. TERMINATION

HireIQ may terminate services immediately for breach, illegality, or reputational risk.

12. GOVERNING LAW & ARBITRATION

Indian law applies. Arbitration as per Arbitration and Conciliation Act, 1996. Seat: Gurugram, Haryana | Language: English

CANDIDATE AGREEMENT, CONSENT, DECLARATION & REFUND POLICY

1. Purpose of Engagement

The Company provides recruitment facilitation, staffing support, career assistance, and allied services to candidates for potential employment with third-party employers.
The Candidate expressly acknowledges that the Company acts solely as an intermediary and does not guarantee employment, job offers, salary, job location, duration of employment, visa approval, or selection.

2. Scope of Services

Depending on the engagement, services may include job search assistance, resume screening, profile sharing with prospective employers, interview coordination, career counseling, training or upskilling programs, documentation assistance, and background or verification support.

3.Fees & Charges

The Company does not charge placement fees for employment unless expressly communicated in writing. Any fee collected from the Candidate, where applicable, shall be towards training programs, skill development, documentation assistance, verification services, visa facilitation, or other optional value-added services

4. General Refund Policy

Fees paid by the Candidate are generally non-refundable, as the Company deploys professional time, resources, and administrative efforts immediately upon receipt of payment.
Refunds may be considered only under the following circumstances:

  • Services were not initiated after receipt of payment;
  •  A duplicate or excess payment was made by the Candidate;
  •  Services were cancelled by the Company due to internal reasons; or
  •  A refund is mandated under applicable Indian law.

No refund shall be issued if services have been partially or fully rendered, or if the Candidate voluntarily withdraws, is rejected by an employer, declines an offer, fails background or document verification, or becomes non-responsive.

5. Government & Third-Party Fees

All fees paid towards government authorities, Embassies, visa application charges, medical examinations, courier services, background verification agencies, or any third-party service providers are strictly non-refundable.

6. Visa Rejection & Refund

In the event of visa rejection attributable to the Candidate, including but not limited to:

  • Failure to provide complete or accurate information or documents;
  •  Submission of false declarations or misrepresentation;
  •  Suppression, concealment, or cancellation of material information,

all fees paid shall stand forfeited, and the Company shall have no further liability.

Where the visa is refused for reasons not attributable to the Candidate, the Company shall, after due evaluation, have either of the following options:

a) To reapply for the visa with the concerned Embassy in accordance with prevailing rules and guidelines; or
b) To refund the fees paid by the Candidate after deducting processing charges, visa application fees, and any other actual expenses incurred by the Company in connection with the visa application process.

7. Consumer Protection Compliance

This Agreement is drafted in compliance with the Consumer Protection Act, 2019. The Candidate acknowledges that recruitment outcomes depend on third-party employers, immigration authorities, and market conditions, and that the Company has not engaged in any unfair trade practice or made misleading representations.

8. Data Protection & Consent

The Candidate expressly consents to the collection, storage, processing, and lawful sharing of personal data strictly for recruitment and related purposes, in accordance with the Digital Personal Data Protection Act, 2023 and other applicable laws. Legitimate use of Candidate data shall not constitute grounds for refund or compensation.

9. Candidate Obligations

The Candidate undertakes to provide accurate information and genuine documents at all times. Any misrepresentation, forgery, or suppression of facts may result in immediate termination of services without refund and may invite legal action.

10. No Employment Relationship

Nothing contained in this Agreement shall be construed as creating an employer-employee relationship between the Company and the Candidate.

11. Limitation of Liability

The Company’s total liability under this Agreement, if any, shall be limited to the amount actually paid by the Candidate for the specific service giving rise to the claim.

12. Indemnity

The Candidate agrees to indemnify and hold harmless the Company from and against any losses, claims, damages, or liabilities arising due to false information, forged documents, or misuse of the Company’s services.

13. Governing Law & Dispute Resolution

This Agreement shall be governed by the laws of India. Any dispute shall be resolved through arbitration by a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Gurugram, Haryana, and the arbitral award shall be final and binding.

CANDIDATE DECLARATION & ACCEPTANCE

I, the undersigned Candidate, confirm that:

  • I have read and understood this Agreement;
  •  I have not relied on any verbal or written job or visa guarantee;
  • All information and documents provided by me are true and correct.
  •  I voluntarily agree to be bound by the terms stated herein.