CANDIDATE AGREEMENT & REFUND POLICY
This Candidate Agreement & Refund Policy (“Agreement”) is entered into between:
HireIQ, a business entity incorporated under the laws of India, having its principal place of business at #702, Sector 39, Near Cyber Park, Gurugram, Haryana – 122001 (hereinafter referred to as the “Company”);
AND
The individual candidate / job seeker registering with or availing services of the Company (hereinafter referred to as the “Candidate”).
1. Purpose of Engagement
The Company provides recruitment facilitation, staffing support, career assistance, and allied services to candidates for potential employment with third-party employers.
The Candidate expressly acknowledges that the Company acts solely as an intermediary and does not guarantee employment, job offers, salary, job location, duration of employment, visa approval, or selection.
2. Scope of Services
Depending on the engagement, services may include job search assistance, resume screening, profile sharing with prospective employers, interview coordination, career counseling, training or upskilling programs, documentation assistance, and background or verification support.
3. Fees & Charges
The Company does not charge placement fees for employment unless expressly communicated in writing. Any fee collected from the Candidate, where applicable, shall be towards training programs, skill development, documentation assistance, verification services, visa facilitation, or other optional value-added services.
4. General Refund Policy
Fees paid by the Candidate are generally non-refundable, as the Company deploys professional time, resources, and administrative efforts immediately upon receipt of payment.
Refunds may be considered only under the following circumstances:
No refund shall be issued if services have been partially or fully rendered, or if the Candidate voluntarily withdraws, is rejected by an employer, declines an offer, fails background or document verification, or becomes non-responsive.
5. Government & Third-Party Fees
All fees paid towards government authorities, Embassies, visa application charges, medical examinations, courier services, background verification agencies, or any third-party service providers are strictly non-refundable.
6. Visa Rejection & Refund
In the event of visa rejection attributable to the Candidate, including but not limited to:
All fees paid shall stand forfeited, and the Company shall have no further liability.
Where the visa is refused for reasons not attributable to the Candidate, the Company shall, after due evaluation, have either of the following options:
a) To reapply for the visa with the concerned Embassy in accordance with prevailing rules and guidelines; or
b) To refund the fees paid by the Candidate after deducting processing charges, visa application fees, and any other actual expenses incurred by the Company in connection with the visa application process.
7. Consumer Protection Compliance
This Agreement is drafted in compliance with the Consumer Protection Act, 2019. The Candidate acknowledges that recruitment outcomes depend on third-party employers, immigration authorities, and market conditions, and that the Company has not engaged in any unfair trade practice or made misleading representations.
8. Data Protection & Consent
The Candidate expressly consents to the collection, storage, processing, and lawful sharing of personal data strictly for recruitment and related purposes, in accordance with the Digital Personal Data Protection Act, 2023 and other applicable laws. Legitimate use of Candidate data shall not constitute grounds for refund or compensation.
9. Candidate Obligations
The Candidate undertakes to provide accurate information and genuine documents at all times. Any misrepresentation, forgery, or suppression of facts may result in immediate termination of services without refund and may invite legal action.
10. No Employment Relationship
Nothing contained in this Agreement shall be construed as creating an employer-employee relationship between the Company and the Candidate.
11. Limitation of Liability
The Company’s total liability under this Agreement, if any, shall be limited to the amount actually paid by the Candidate for the specific service giving rise to the claim.
12. Indemnity
The Candidate agrees to indemnify and hold harmless the Company from and against any losses, claims, damages, or liabilities arising due to false information, forged documents, or misuse of the Company’s services.
13. Governing Law & Dispute Resolution
This Agreement shall be governed by the laws of India. Any dispute shall be resolved through arbitration by a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Gurugram, Haryana, and the arbitral award shall be final and binding.
CANDIDATE DECLARATION & ACCEPTANCE
I, the undersigned Candidate, confirm that:
WEBSITE CHECKBOX ACCEPTANCE TEXT
☐ I confirm that I have read, understood, and agree to the Candidate Agreement & Refund Policy, Privacy Policy, and Terms of Service of HireIQ. I understand that no job or visa is guaranteed and that fees paid are subject to the refund terms stated here in.
